SITA: Technology is the key to enhancing the passenger experience

A report released by SITA has found that technology is critical in the role of enhancing passenger experiences and managing the anticipated surge in air travel demand. The Passenger IT Insights report found that 90% of passengers utilise technology for booking and rely on mobile devices for dwell time and on-board activities. In addition, three in four passengers are comfortable storing their passport on their phone and sharing digital identity and biometrics in advance of travel. “We are on the cusp of a new era in travel, as unprecedented demand converges with technological innovations that have the power to revolutionize