Australian government releases 2024 Aviation White Paper

The Australian government has released its 2024 Aviation White Paper. The White Paper outlines 56 new policy initiatives to be implemented in collaboration with industry, governments, and communities to guide the country’s aviation sector’s growth and innovation until 2050. One of the major policy reforms is the introduction of an Aviation Industry Ombuds Scheme. This new body will hold airlines and airports accountable for customer service failures, with the power to investigate complaints and enforce remedies. A key component of this initiative is the creation of an Aviation Customer Rights Charter, which will set clear expectations for how airlines and