RTX's Pratt & Whitney has established a new customer service centre in Bengaluru, India. The new centre will be part of Pratt & Whitney's India capability centre and will drive customer service and operations support for Pratt & Whitney Canada's 68,000 engines in service.
""With the new customer service centre, we are leveraging our existing investments in India and using regional talent to augment our world-class product and service dependability and customer experience service level,"" said Nivine Kallab, vice president, customer programs, Pratt & Whitney Canada.
Pratt & Whitney Canada's turboprop engine families power the majority of India's regional aviation fleet. Indian airlines such as IndiGo, Alliance Air, Fly91 and SpiceJet operate over 90 ATR-72, ATR-42, and DHC-8-400 aircraft, which are powered by various Pratt & Whitney engines.
The facility is expected to employ over 150 aerospace experts and engineers who will deliver a wide range of services such as maintenance, repair and operations (MRO), spare part management, engine leasing, engine reliability analysis, and contract administration.
Pratt & Whitney establishes new customer service centre in India
