Hawaiian Airlines has partnered with Qwikcilver Solutions from the Pine Labs Group to enable seamless issuance of digital assets such as compensation vouchers, through the digital-first Asset Manager solution. The solution is purpose built in collaboration with Amadeus.
This solution has been integrated with Hawaiian Airlines online and offline systems, allowing for efficient and instant issuance of gift cards, refund, and compensation vouchers to customers. The integration will ensure that Hawaiian Airlines passengers receive their vouchers in a timely manner, which will improve customer experience and customer retention.
Commenting on the partnership, Anthony Bagio, senior director, customer contacts at Hawaiian Airlines said: “Our partnership with Qwikcilver demonstrates the commitment we have to providing exceptional service and ensuring a seamless travel experience for our customers. We thank the Qwikcilver team for this timely deployment of their Asset Manager solution.”
“We are proud to partner with Hawaiian Airlines to help enhance their customer experience. Our digital-first Asset Manager solution enables significant efficiencies, and the automated issuance of refund and compensation vouchers reduces operational overhead. We are happy to be able to serve such a prestigious customer in such an important geographical region. We look forward to a long and successful partnership with Hawaiian Airlines,” said Shankar Balan, chief growth officer, International Business and Airlines Services, Qwikcilver, Issuing Business – Pine Labs Group.
Asset Manager by Qwikcilver is a SaaS-based solution offering a holistic, digital, real-time, multi-currency, multi-lingual, future-ready and versatile platform enabling the airline to manage their passenger-centric compensation requirements, claims Pine Labs.