AirportsUK – the trade association representing UK airports – responded to the Which? ‘Best and Worst UK Airports 2024’ survey, published on September 5, 2024. “These results also do not align with our airport members’ own data on passenger experience, which is that most customers are very happy with the service they receive,” a spokesperson for the association said. “This is seen in comprehensive surveys of thousands of people every single month, while Which? has only asked a tiny and unrepresentative fraction of airport passengers to recall their experiences up to a year previously.” The survey received 7,000 responses and

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