Stephanie Tully is promoted as the new CEO of Jetstar. She will replace Gareth Evans who plans to step down by the end of this year. Tully joined the Qantas group in 2004 and worked across operational, commercial, marketing, and customer loyalty functions in progressively more senior roles. She has been a Group Executive and Chief Customer Officer since 2019.
Announcing the changes, Qantas Group CEO Alan Joyce, said: "These appointments come at an important time for us. The team is working incredibly hard to overcome challenges facing the whole industry as it gets back on its feet, and the data shows we’re almost there. Stephanie has worked across several different parts of the airline, from crewing to marketing, and has a deep understanding of customer experience. She’s an outstanding leader and she’ll be leading a very experienced senior team at Jetstar to keep building on the strengths of that business.”
With Tully's promotion, Markus Svensson will be promoted to the Chief Customer Officer role and become a member of the Group Executive Committee reporting to the Group CEO.
Svensson is currently the Executive Manager of Network, Revenue Management, and Alliances, responsible for overseeing a large part of the commercial strategy for Qantas International and Qantas Domestic.
Tully and Svensson will begin transitioning to their new roles shortly with detailed handovers made possible by the internal succession, ahead of a formal handover in November.