Air transport technology company SITA and biometrics and security company IDEMIA Public Security are expanding their partnership to tackle key challenges in baggage handling and airport operations.
The companies will collaborate to further advancements by integrating computer vision into baggage processes, allowing for better tracking of luggage from check-in to final destination. The enhanced tracking is expected to reduce the risk of lost or delayed luggage.
“The air transport industry is facing unprecedented challenges as passenger numbers continue to surge, with global traffic expected to double by 2040,” said SITA portfolio director, baggage Nicole Hogg. "Airports and airlines are struggling to keep pace with this growth, particularly when it comes to baggage handling. Delays, mishandling, and inefficiencies still pose significant operational bottlenecks, impacting both the passenger experience and airport resources.
“This is why our partnership with IDEMIA is so crucial. By integrating computer vision into baggage processing, we are tackling these challenges head-on. Together, we’re setting a new standard for how the industry handles baggage, reducing mishandling and delivering a smoother, more secure journey for everyone involved.”
IDEMIA SVP and global head of sales, travel & transport Gaurav Gupta added: “With our shared mission to enhance the overall baggage handling experience for the air transport industry and for the passenger, IDEMIA is proud to partner with SITA. As a result of our strong legacy with biometrics and many decades of computer vision expertise, we have developed the augmented luggage identification experience (ALIX TM), an AI-driven baggage image matching solution.”
The companies said the collaboration will bolster operational efficiency at airports.