SIA issues further statement on SQ321 turbulence incident

Singapore Airlines has issued a further update on the passengers and staff of Flight SQ321. The flight, which suffered severe turbulence leading to multiple injuries and a passenger death, had to make an emergency landing in Bangkok earlier this week. SIA said in a statement: “As of 8:30pm (Singapore Time) on 23 May, 2024, SIA can confirm that 65 passengers and two crew members who were on board SQ321 are still in Bangkok. This includes 46 passengers and two crew members who are in the hospital receiving medical treatment. “Singapore Airlines is in contact with all the passengers and crew members who are still in Bangkok.  Customer Care Representatives, who are staff volunteers trained for such situations, have been assigned to provide updates and the necessary support and assistance to each passenger during this difficult time”. Singapore Airlines CEO Mr Goh Choon Phong has been meeting the affected passengers, crew, their family members and loved ones in Bangkok today. “The well-being of our passengers and crew members remains our priority,"" said Goh Choon Phong. ""I have given them my personal assurance that we will take care of them during this difficult time. Our staff volunteers are here to provide each passenger with updates and the necessary assistance. We have also facilitated the travel of their family members and loved ones to Bangkok and ensured that they are taken care of too. “On behalf of Singapore Airlines, I extend my deepest gratitude to everyone in Singapore, Thailand, and around the world, who have assisted us during this difficult time. This includes Singapore Changi Airport and Suvarnabhumi Airport, as well as our other aviation partners. I would also like to especially thank the staff at Bangkok Hospital, Samitivej Srinakarin Hospital, and Samitivej Sukhumvit Hospital, who have been caring tirelessly for our passengers and crew.”