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IATA and Star Alliance renews collaboration to improve passenger experience

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IATA and Star Alliance renews collaboration to improve passenger experience

The International Air Transport Association (IATA) and Star Alliance have renewed its collaboration on traveller document verification to improve the passenger experience.

IATA Timatic AutoCheck enables Star Alliance customers checking-in at the airport counter or online to verify that their travel documents are valid and complete for the whole journey, including any transit point before travel begins.

Jeffrey Goh, CEO Star Alliance said: “This marks another milestone in our continuing strategy to improve the passenger travel experience, especially for those customers who fly on multi-carrier journeys.

"Our partnership with IATA to extend collaboration on passenger document verification through use of IATA’s Timatic AutoCheck to support our proven solution of the ADC will help ensure a seamless travel experience for our members’ 775 million passengers, a priority that lies at the heart of our strategic repositioning.”