Emirates in partnership with Dubai Airport has rolled out specialised training to more than 24,000 global cabin crew and ground staff to enhance support services for travellers with hidden disabilities including Autism.
The online course named ‘Introduction to Autism and Hidden Disabilities’ was first launched in 2022 and covered a range of topics from the UAE National Policy for People of Determination, recognising autism, practical tips on how to assist passengers with hidden disabilities, responding with empathy, and information on the official support systems to help passengers in the airport.
The Autism Friendly Route through Dubai International Airport (DXB) ensures that People of Determination (POD) can move through the airport with a dedicated route. It includes access to priority lanes for check-in, passport control, security and boarding; and can be availed when wearing the sunflower lanyard.