Boeing Distribution launches Amazon-style ecommerce platform

Boeing Distribution, the company’s parts, MRO components, and supply chain services unit, has launched a new Amazon-style ecommerce site.

The new platform brings together Boeing Distribution's portfolio of products and services within a single marketplace, simplifying how customers and suppliers connect and transact.

The site provides visibility of Boeing's full product catalogue and services offerings for commercial, business and general aviation, vertical lift, and defence customers.

It also provides real-time inventory and order management visibility, and access to parts and services previously purchased separately from Boeing.

Travis Sullivan, vice president and general manager of Boeing Distribution, said the ecommerce site is only the beginning of the company’s “modernisation and integration journey”.

"Through innovation, operational excellence, and stronger supplier collaboration, we are building a modern, connected distribution business that improves the customer experience and provides the parts and services our global customers need, when and where they need it," he said.

Over the past year, Boeing Distribution has implemented several other key initiatives to strengthen its parts and services operations.

These include enhanced aircraft on ground (AOG) access for faster response times, and an improved customer support model that streamlines communication and resolution.

The company has also implemented a new enterprise resource planning system to unify data, improve visibility, and support more efficient service.

"We want to simplify distribution services, maximise customer performance, and be the preferred choice for customers and suppliers in the global distribution marketplace," said William Ampofo, senior vice president of parts and distribution and supply chain at Boeing Global Services.

"The new ecommerce website – along with system and service enhancements – represents a significant step forward in that vision.”