Americas

New DOT policy on honouring mistake fares

By Dino D'Amore May 15, 2015 1 mins read

New DOT policy on honouring mistake fares

As of May 8, DOT will no longer require carriers to honor mistaken fares as long as the carrier (1) demonstrates that the fare was a mistake, and (2) makes the purchasing consumer whole by refunding the ticket and reimbursing the passenger for any reasonable, actual and verifiable out-of-pocket expe...

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