Americas

American Airlines SVP of customer experience set to retire; reshuffles management

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American Airlines SVP of customer experience set to retire; reshuffles management

American Airlines senior vice president of customer experience has announced her retirement at the end of 2019. The retirement of Kerry Philipovitch is part of a long-planned personal desire to move into a new phase of her life, the airline says it has also been preparing for this day for some ti...

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