Airlines need “answers and compensation” after IT outage, says AirAsia parent boss

The IT outage on July 19, 2024, caused unprecedented technological chaos globally after a third party software outage hit various computer systems. The issue was a result of a faulty update for hosts using the Windows operating system. The aviation industry was unshielded against the issues with various airports and airlines reporting disruptions – some even resorting to manual processes to manage the backlog of customers. Around 6,855 flights were cancelled worldwide on the day of the outage – equal to approximately 6% of all scheduled flights – according to data from Cirium. The following day, on July 20, 1,848