Vietnam Airlines has signed a Memorandum of Understanding with Visa to enhance the customer experience and improve its digital capabilities. As Vietnam Airlines is progressing to become a digital airline by 2025, Visa will enable the digital acceptance capabilities and leverage Visa Consulting Analytics to create clear customer segments whilst analysing customer spending behaviour to identify areas for improvement.
Dang, Visa Country Manager, Vietnam and Laos said: “We are particularly excited to launch our unique co-branded product with Vietnam Airlines and enhance digital capabilities in the near future. By working together, we will ensure that passengers can enjoy a convenient, secure digital experience throughout their journey.”
Nguyen Sy Thanh, Director of Lotusmiles, Vietnam Airlines commented: “This partnership with Visa signifies a significant milestone on Vietnam Airlines' digital transformation expedition, encompassing not only operations, services, and customer care but also the creation of a comprehensive and triumphant digital ecosystem.”