Vietnam Airlines has been named among the top five most punctual airlines in Asia Pacific as of April 2024 by Cirium.
Based on data from 11,108 flights, Vietnam Airlines achieved an on-time arrival percentage of 81.85%.
Dang Anh Tuan, executive vice president of Vietnam Airlines said: ""Our priority is to upgrade service quality to provide better customer experience. Improved on-time performance is a crucial lever of operational excellence.
“To achieve this, we focus on operational solutions such as reasonable flight schedules; proactively working with authorities to be granted early and reasonable slots; ensuring smooth coordination among various stakeholders and factors such as weather; air traffic, airport operations; and even aircraft maintenance.
“More importantly, our ‘Upgrading Service Culture’ programme, implemented from the end of 2021, has enabled us to develop training and raise awareness among all employees in regards to maintaining a high punctuality index, thereby fostering greater trust and satisfaction among travellers.
“In addition to technology, our dedicated teams are able to efficiently manage their resources to ensure flights depart and arrive on schedule, especially in the dynamic and complex world of aviation.”
Vietnam Airlines in top five “most punctual” airlines
