Passenger traveling with United Airlines can now rebook flights and receive meal and hotel vouchers directly through its mobile app significantly improving the passengers’ inflight and airport experience.
Beta testing of the feature began at the end of 2022 but is now available to all passengers. In recent research the airline concluded that almost 50% of passengers turn to the app and website when disruptions occur, and the beta testing was successful. Airport staff and passengers gave positive feedback, with staff appreciating shorter lines and passengers having alternate options pushed via the app.
The new feature will help reduce stress by eliminating the need to speak to a customer service agent,
Linda Jojo, Chief Customer Officer, United Airlines said: “Our new mobile app feature offers more transparency, saves time and reduces stress for our customers, and it shortens lines at customer service desks so our employees can better assist passengers with complex issues or questions. Plus, it's another example of United's continued investment in new technology and tools.