TransNusa CEO comments on first anniversary of Jakarta-Kuala Lumpur route, OTP issues

TransNusa has celebrated its first anniversary of its Jakarta-Kuala Lumpur route, which it launched April 14, 2023. The airline had ceased its business operations in September 2020 due to Covid-19, but restarted in October 2022 folowing new shareholders and management. At the time of its launch, the airline made headlines when the route was launched while only having just two airbus A320 and one Comac ARJ21-700. TransNusa Group chief executive officer, Datuk Bernard Francis, said of the company and this milestone: “The international growth strategy combined with our domestic business operations’ approach has proven to be successful as we have reached our international Key Performance Indicator (KPI) for passengers in our first year of operations for our Jakarta-Kuala Lumpur route. Our main KPI is based on our On-Time Performance (OTP). “When we re-launched TransNusa, we started from the bottom again. We had no aircraft or roadmap to follow. Everything was new because the pandemic had broken the aviation business operations boundaries. We re-created and customised our business operations and strategy model based on the post-pandemic scenario. “As such, for us, the success of our first international Jakarta-Kuala Lumpur route is a milestone and brings us great satisfaction. In the past 12 months, we have assisted in providing our services to more than 200,000 passengers and we have also maintained our three times a day frequency. In addition, as per our KPI for passengers, we have also maintained our OTP of 94 percent”. Bernard also said there were “unavoidable circumstances” that delayed a number of TransNusa flights, leading to them missing their OTP targets: “Our delays were consequential and unavoidable such as weather patterns and airport disruptions as well as heavy traffic. There were times when our flight was delayed because we could land due to bad weather or heavy traffic. “We understand that OTP is one of the most important factors for passengers in deciding their choice of airline. Respecting passengers time is high on our list of deliverables and to showcase our commitment towards our passengers, we have specific aircrafts dedicated to fly this route.”