Singapore Airlines has gone live with the Integrated Cargo Management System (ICMS), powered by IBS Software’s iCargo cargo management platform. This solution will help in eliminating disparate cargo systems and bringing in the latest cloud technology to transform cargo operations and customer delivery.
As per IBS, the ICMS provides a single integrated cargo application for business users in Singapore and overseas, as well as a seamless interface with partners including general sales agents, ground handling agents, and freight forwarders, simplifying the end-to-end operations.
Chin Yau Seng, Senior Vice President Cargo at Singapore Airlines said: “IBS Software’s iCargo platform is a key element in SIA’s digitalization efforts to enable it to serve its customers even better, respond more quickly to changes in the marketplace and improve work processes while allowing it to stay compliant and update-to-date with global industry standards and initiatives.”
Ashok Rajan, Head of Cargo & Logistics Solutions at IBS Software said: “It is an honor to work with SIA, a team that recognizes the transformative impact of digitalizing air cargo and is dedicated to creating innovative customer experiences that will enable it to capitalize on the air cargo opportunities ahead. We are beyond excited to continue to work with SIA on the ICMS to deliver even further capabilities and business benefits in the future.”
IBS claims that the enhanced data quality and insights will allow SIA to make real-time, data-driven decisions across its sales, operations, and finance processes, while ensuring compliance with international regulations.
