Ryanair has unveiled its 2019 customer care improvements, which aside from a price promise on low fares, the airline is promoting its punctuality record, the comfort of its new Max aircraft, and a new customer care charter that promises to process EU261 claims in 10 days, and is adding a new 24/7 support line that connects in 2 mins. The airline has also launched Ryanair Choice – for an annual fee of €199, frequent flyers can secure free seats, fast-track & priority boarding.
“Ryanair is pleased to launch our 2019 customer care improvements, while continuing to deliver ‘more choice, lower fares and great care’, said Ryanair’s Kenny Jacobs. “Ryanair will carry 152m customers this year who will enjoy these latest improvements including lowest price and punctuality promises, our Customer Care Charter, new Ryanair Choice membership, and this Summer many will enjoy our new Boeing MAX “Gamechanger” aircraft with more legroom and bright new interiors.”