Queenstown Airport has selected Elenium to provide new bag drop and kiosk facilities for passengers as a part of its terminal upgrade programme. Elenium claims that the technology designs, develops and manufactures self-service and automation technologies for the aviation sector that can reduce passenger congestion by up to 60%, delivering a faster and more seamless customer experience.
Jo Learmonth, Head of Infrastructure Delivery, Queenstown Airport said: “We are pleased to partner with Elenium again on a technology solution to enhance customer experience at Queenstown Airport and support staff working here. We want to get passengers checked in as quickly and easily as possible and this investment will help us to achieve that.”
Aaron Hornlimann, CEO and Co-founder, Elenium said: “This project represents Queenstown Airport’s commitment to modernisation and improving the customer experience. Nobody likes waiting in queues to check in or drop bags. Queenstown Airport has shown that self-service technologies can not only help at peak times, but they can provide a better passenger experience, encouraging those visitors to come back.”
The scope of the Elenium solution will cover six new bag-drop units and a further nine self-service kiosks by June 2023.