Qatar Airways will implement Amadeus technology in a bid to improve its revenue.
Qatar’s flagship carrier will use the Amadeus Altéa Revenue Availability with Active Valuation (RAAV) solution. This solution calculates real-time availability at origin and destination level, and can be customised to help the airline tailor its offer and gain more revenue.
The solution also provides the airline with greater flexibility, scalability, and efficiency as a result of further integration with the existing Amadeus Passenger Service System (PSS).
The combined technologies will help prevent response time-outs, which can occur during the booking process, resulting in frustrated customers and lost revenue.
Graham Brodie, SVP revenue management, Qatar Airways, said: “With this agreement we’re pleased to be strengthening our work together with Amadeus. At Qatar Airways, we are relentlessly focused on providing the best customer experience possible. This partnership with Amadeus will allow us to go even further by offering an improved experience for our customers while our bookings continue to increase.”
The solution will also enable Qatar Airways to better manage periods of high customer demand. By allowing the airline to scale its inventory management systems up and down, it can ensure greater uptime during busy periods while minimizing cost. Both will mean a smoother experience for Qatar Airways customers while allowing the airline to maximize its revenues from bookings.
The airline will also count on Amadeus Altéa Booking Intelligence (ABI) to prevent fraud and revenue leakage. The solution helps detect abusive or fraudulent bookings during the booking process in real time and takes corrective actions before the booking is completed.