Paramount Airways Private sued
5th November 2012
Qantas and Jetstar have extended the COVID credits by another year. So far, the airline has already extended the travel credits three times since 2020 and this will be the final extension. The customers will have to book by December 31, 2023 but have until December 2024 to complete their travel.
In December 2022, the airline urged the customers to use any COVID travel credits left over by offering double Qantas points on flights booked before February 2023. The airline even introduced a dedicated helpline with specially trained staff, monthly reminder emails on credit balances and prompts to use flight credits in the online booking engine.
“Our main goal is for everyone who has a COVID credit to be able to put it to good use, which is why we’re doing one final extension of the travel expiry date by 12 months. This is on top of all the system changes we’re making, so people can be reunited with credits they might have forgotten they even have,” commented Markus Svensson, Group chief customer officer, Qantas.
Qantas and Jestar provided its customers with flexibility for flight changes and credit redemptions during the pandemic.
Qantas said that a total of $ 1.33 million were made over the past two years. Currently, there are $531 million worth of credits left.