Pratt & Whitney Canada (P&WC) has launched its new self-service digital tool called the Services Hub, which is designed to guide customers through the process of selecting the right P&WC maintenance services and solutions online, based on their engine and aircraft model as well as lifecycle stage.
With the Service Hub, the process of choosing the engine maintenance solution and service from over 70 different tailored aftermarket offerings, becomes simple and easy, according to P&WC.
Irene Makris, vice president, Customer Service, P&WC, said: “The Services Hub is a part of the ongoing aftermarket digital transformation at P&WC to enhance the customer experience. With a growing portfolio of offerings that support every stage of the engine lifecycle, we continue to find ways to make finding the right maintenance solutions for customers’ engines and aircraft easy and seamless.”
According to P&WC, the digital tool, newly launched on the company’s website, guides customers through a series of brief, simple questions identifying the aircraft and engine model, as well as the engine’s total time since entering service. Based on this information, the Services Hub will then show the most applicable maintenance solutions and services tailored to the customer’s engine and lifecycle stage.
“Acting as a personalised online ‘concierge’ for customers, the Services Hub enables them to rapidly filter and identify the products or services that are right for them. Another benefit of the tool is that it helps pair customers with a P&WC sales manager in their region, who can answer any further questions about our services and provide individual guidance,” concluded Makris.