Airline

Korean Air changes economy check-in to self-service; suspends route

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Korean Air changes economy check-in to self-service; suspends route

Korean Air is to convert its economy class check-in counters to bag-drop counters at local airports starting 1 September.

It's a bid by the airport, which has seen rising demand for travel, to provide faster and more convenient baggage check-in service to its passengers.

All economy class passengers will be requested to check-in on Korean Air’s mobile app or website or through kiosks at airports. Self-checked passengers who need to check baggage can directly go to bag drop counters or use self bag drop machines at the airport.

The counters for First Class, Prestige Class, Morning Calm Club and the counter that provide services for passengers who need special assistance, such as wheelchair and unaccompanied minor services, remain unchanged.

The airline has also said that starting 1 September, Korean Air will suspend service to and from Seoul(Incheon)/Guiyang.

Passengers whose flight is scheduled after 1 September are urged to contact Korean Air's service centre or the travel agency through which the flights were booked.