Lufthansa Systems has received the IATA certification to become one order capable in the area of accounting providers.
In a joint project, JR Technologies helped Lufthansa become the first airline worldwide to be one order certified. One of the project objectives was to establish an end-to-end process for product offers, delivery and accounting based solely on the IATA standards new distribution capability (NDC) and one order standards.
“We thank Lufthansa Systems and JR Technologies for their support in this pilot project and are very pleased to have become the first airline in the world to obtain the one order certification from IATA,” says Christian Popp, the Lufthansa Group’s head of distribution and revenue management strategy & business intelligence. “With the new one order standard, we can even better address our customers’ needs, tap new potential, and create added value together with our system partners within the travel market.”
The one order concept is designed to achieve a customer-oriented architecture with an efficient billing process and real-time synchronisation of relevant information between all parties, including airline merchandising delivery.
One order also facilitates universal, centralised access to a customer’s journey information, using a common data dictionary.
This customer information, in turn, has a single identifier known as the order ID, which facilitates service delivery not only for the customer but also for the service providers, such as travel agents, interline partners, airports’ ground handling agents, catering companies, and third-party resellers.
The new IATA standard NDC and one order modernises the system communication between airlines and travel service providers based on an XML messaging standard.