The squabble between Jetstar and Changi Airport over shifting the airline operations from Terminal 1 to Terminal 4 has settled with Jetstar to start operating at Changi Airport Terminal 4 from March 22, 2023, the airline confirmed in a joint statement with the airport.
Jetstar Asia will initially operate over 200 weekly services from T4 to and from Southeast Asian destinations, while Jetstar Airways will continue to fly between Singapore and Melbourne up to six times a week.
In July 2022, Jetstar refused to move from Terminal 1 to T4 after Changi Airport announced the relocation. Jetstar said the decision was taken “unilaterally” and done in bad faith before any agreement had been reached. Jetstar, which mainly operates out of T1, with limited arrivals at T2, felt that the move would affect its customers, people, and operations.
Following months of talks and a joint study by airport authorities and Jetstar on the potential impact of the move, the airline agreed to swap the terminals.
In the joint statement, both parties said the relocation to T4 will enable Changi Airport to optimise the use of its aircraft gates to meet the growing demand for air travel while allowing Jetstar to grow.
Barathan Pasupathi, chief executive of Jetstar Asia, said: “The airline will continue to provide low fares for customers after the relocation as it ramps up operations.
Matt Franzi, chief operating officer of Jetstar Airways said: “Singapore is a popular stopover for travelers. Many of our customers take advantage of Jetstar Asia’s extensive Southeast Asian network from this global hub, and so it was important for us to also relocate to Terminal 4.”
Changi Airport’s Terminal 4 opened on September 13, 2022, after a gap of two years. Fourteen airlines have moved their operations to T4, including AirAsia Group, Cathay Pacific and Korean Air, and CAG said the terminal has handled more than one million passengers since its reopening.