JetBlue has announced several leadership appointments as the company fills key roles designed to enhance the customer experience, streamline operations and better support execution of its longer term strategic initiatives.
Ed Baklor has been promoted to head of customer care and programs and is welcomed as the newest member of the airline’s senior leadership team. Baklor previously held the role vice president, inflight where he led the carrier’s award-winning crewmembers. In his new role he will continue to drive efficiencies within the inflight department, where he will have added responsibility for customer support and customer experience programs.
Alex Battaglia has been named JetBlue’s head of airports and system operations. Battaglia previously held the role of head of system operations and will be taking on the responsibility for operations at airports in his new role. Alex has been overseeing the execution of JetBlue’s day-to-day operations for the past nine years and was previously vice president, airports and vice president, JFK operations and Customer service. This new role will streamline JetBlue’s operation as the airline grows.
Allen Huang, has been named JetBlue’s new vice president, associate general counsel. Huang will be responsible for managing all matters related to compliance with securities laws, public company corporate governance, corporate compliance, executive compensation and subsidiary management. Huang joins JetBlue with over 20 years of experience, nine of which was in the aviation industry, working for Virgin America Inc. Huang specializes in working with high-growth companies and plans to put his extensive corporate governance knowledge to immediate use.
Ciprian Acatrinei has been promoted to senior head of technology at JetBlue Travel Products, the company’s wholly owned travel subsidiary. Acatrinei has been part of the JetBlue Travel Products leadership team from the start in 2018, and has played a critical role in developing its overall strategy.