Japan Airlines and Safran have signed a comprehensive nine-year ‘support by the hour’ (SBH) contract covering up to 35 Airbus A350-900 and A350-1000 aircraft, announced today (February 3) at the Singapore Airshow.
Services began on January 1, 2026.
The agreement brings together four Safran companies under a single contract: Safran Landing Systems, Safran Electronics & Defense, Safran Electrical & Power, and Safran Ventilation Systems.
Safran will deliver customised services including maintenance, repair, component pooling, logistics management, and dedicated local support in Tokyo.
“The A350 is one of our main aircraft, and ensuring its on-time performance remains a major challenge," said Japan Airlines VP aircraft and engineering procurement Kyohei Takizawa. "Through this agreement, we will strengthen the partnership between JAL and Safran, support the A350’s punctual operation and aircraft quality, and better services to our passengers.”
“Our shared goal is to ensure that Japan Airlines maintains the highest levels of reliability and service quality for its passengers across Asia and beyond,” said Safran landing systems executive VP customer support & services Darren Waite.