The SITA/Air Transport World Passenger Self-Service survey of the world’s leading airports reveals that India’s air travellers lead the world in using airline websites for carbon emissions offsetting with 44% of survey respondents at Mumbai International Airport claiming to do so. By comparison, only 6% did so among those surveyed at Frankfurt.
Mumbai International Airport’s reputation for self-service technology was further enhanced by this year’s survey which also found that they are in the top three alongside Atlanta and Beijing when it comes to usage of online booking: when possible, 83% of Indian travellers will book online. Self-service check-in rates are also high among passengers interviewed in Mumbai with 36% of surveyed passengers using it on the day.
Maneesh Jaikrishna, SITA Director for India, said: “Passengers in Mumbai are very sophisticated in how they manage their travel plans and this is borne out by their strong embrace of self-service technology.
“Indian travellers already see the potential of mobile phones as travel accessories and we expect a significant rise in demand for mobile check-in and SMS notifications in the coming years as well as for airline ticket purchasing, modifying bookings to mention a few.”