GA Telesis has selected Google Cloud’s generative AI technology ‘Vertex AI’ to revolutionize the sales and service processes for the parts. GA Telesis will leverage Google Cloud's generative AI technologies to quickly understand and respond to different airline orders.
With this AI technology, GA Telesis will be able to automatically synthesize purchase orders and quickly provide customers a quote, eliminating the need for sales teams to manually cross-reference emails with their inventory availability.
"Responding quickly to customer requests on a person-to-person level is an absolutely critical part of our business and a key way we're differentiated. As we've grown, the number of inquiries for service and parts has increased exponentially, and we needed a way to scale our responsiveness without removing the personalized service we provide," said Abdol Moabery, CEO, GA Telesis. "The accuracy of Google Cloud's generative AI solution and practicality of the Vertex AI platform gives us the confidence we needed to implement this cutting-edge technology into the heart of our business and achieve our long-term goal of a zero-minute response time."
"Our work with GA Telesis is a prime example of how our generative AI tools can be applied quickly and effectively to create better customer experiences," said Carrie Tharp, VP of Industries, Google Cloud. "In an industry where speed truly matters, the ability to respond to customers quickly will help GA Telesis both continue providing exceptional service, while expanding its capabilities to take on new business opportunities.