Fly Gangwon, the South Korean Tourism Convergence Carrier (TCC) airline startup, has partnered with IBS Software to overhaul its distribution and reservations capabilities as it seeks to attract and retain customers and boost revenue as domestic air travel in South Korea continues to bounce back.
By deploying IBS Software’s iFly Res platform, Fly Gangwon will overhaul its limiting, legacy booking system and implement a fully digital, omni channel platform that will empower it to promote and differentiate products and offers through multiple channels, transforming the customer experience in the process.
Fly Gangwon’s system was unable to gain customer insight or delivered tailored offers. Moving to the iFly Res cloud platform will enable Fly Gangwon to dynamically manage customer profiles, implement differentiated B2B and B2C internet booking engines and significantly enhance indirect distribution. These capabilities will transform the airline’s retailing experience and customer satisfaction, giving them a competitive edge in the South Korea low-cost market.
The deployment is fully cloud enabled, hosted on Amazon Web Services, providing iFly Res with industry leading personal information management and security. IBS Software has already achieved Amazon Web Services (AWS) Travel and Hospitality Competency status.