Finnair has unveiled its €200 million investment in the customer experience with brand new, spacious business class and premium economy cabins revealed with rollout starting in February 2022, as well as major enhancements in Economy for the long-haul customer journey
This complete cabin renewal covers all Finnair Airbus A350 and A330 long-haul aircraft.
The new cabins will be fitted over the next two years, featuring an entirely new Business Class, a brand-new Premium Economy cabin, and a refreshed Economy Class.
Customers will be able to enjoy the full experience, complete with renewed service concepts, from spring 2022 on selected routes across Finnair’s long-haul network.
The routes will be announced on March 1, 2022, when the new Premium Economy cabin becomes available for customers to book.
Topi Manner, Finnair CEO, said: “Our investment to enhance the long-haul customer experience demonstrates the continuing commitment of the whole Finnair team to deliver a premium experience in every cabin on our aircraft.
“The pandemic has had a dramatic impact on our industry, but it has not changed our ambition to offer a modern premium experience as we continue to be the first choice for travellers connecting Europe and Asia.”
Finnair is the launch customer for a brand-new concept in Business Class seats, developed in close collaboration with Collins Aerospace, maximising customer space and the freedom to move.
The fixed shell lounge space enables a wide variety of sitting and sleeping positions, allowing customers to make the space their own during a relaxing long-haul flight.
Ole Orvér, Finnair Chief Commercial Officer, said: “Space is today’s luxury, and we have put a lot of thought and attention to detail into creating the best Business Class seat for our customers.
“Both the seat and the whole new Business Class experience is centered around customer comfort, space, and choice and is the culmination of our design ethos which will appear throughout our long-haul aircraft to redefine modern premium travel.
“We look forward to welcoming our customers to experience the new Finnair, as we roll out the cabin renewal across our long-haul fleet over the next two years.”
Finnair’s new Premium Economy cabin is being installed on all its long-haul aircraft for the first time.
“Premium leisure is a trend that has been significantly accelerated during the pandemic, so we are confident our new Premium Economy travel class with its comfortable seats and more space will prove very popular with customers looking for an upgraded experience from Economy”, added Ole Orvér.
Sixteen of Finnair’s A350 aircraft will see their Economy cabins receive new seat covers and an updated IFE user experience to bring them in line with the designs of the new Business and Premium Economy cabins.