Etihad partners with IBS software

Etihad Airways and IBS Software have signed a contract to enhance the airline’s operations.

Under the agreement, Etihad Airways will implement IBS’ iFlight NEO Ops and iFlight NEO HUB systems as the core technological solutions that will help increase on-time performance, improve operational efficiency, maintain network integrity and enhance hub connectivity.

Etihad Airways will use IBS solutions to automate the monitoring and management of guests and baggage journeys, especially when the journey involves a connection through the airline’s Abu Dhabi Hub.

The group believes that this technology will allow for more efficient aircraft assignment and flight tracking, throughout the airline’s network.

“Through this strategic partnership, we are delighted to integrate IBS technology into our control centres to fulfil our commitment to delivering exceptional service," said John Wright, Vice President Global Airports & Network Operations, Etihad Airways. “The implementation of this technology will enable us to increase effective guest journey management, reduce missed flight connections, enhance punctuality and integrate new software to more efficiently manage operations during disruption. In the future, IBS integration will bolster our commitment to minimise passenger connection time, particularly with the upcoming opening of Midfield Terminal.