Etihad Airways partnered with Astra Tech to provide passengers hassle free online booking platform through the chat app, BOTIM. With the new service, passengers will be able to book flights by typing in the basic details of the service and BOTIM will finish the remaining process.
One of the services provided by the BOTIM app that Etihad Airways customers will be able to use is a generative pre-trained transformer (GPT). This service has grown popular since the launch of OpenAI's ChatGPT in November 2022.
"Through the BOTIM GPT module developed by Astra Tech, flights and other travel-related services are integrated into the Botim app, offering a convenient and innovative way for customers to book Etihad flights,” Astra Tech said in a statement.
Interestingly GPT will also work in Arabic apart from English as an added feature for passengers.
Meanwhile Etihad is digitising its operations by introducing a free onboard chat service for all passengers on its widebody aircraft, allowing passengers to use popular chat apps such as WhatsApp, WeChat, and Messenger throughout their flight.