Etihad Airways has switched over to Amadeus Altea Passenger Service System (PSS) to offer simpler check-in and boarding process.
Antonoaldo Neves, Etihad’s Chief Executive Officer, said: “Amadeus provides us with the tools we need to continue enhancing our guest experience and improving our operations into the future. It will mean further upgrading the digital experience we offer our customers when booking online through etihad.com or using our mobile app and self-service tools, giving them even greater control and flexibility in managing their journey.
The airline’s move to Amadeus has been the largest IT project undertaken by Etihad in the last decade with over 100 IT process transitioned into the new system. The airline has trained 6000 employees to use the new process.
Besides the airline has also launched a flash sale with 20% discount on flights using promo code EYFLASH20 until March 14, 2023 midnight.