Etihad Airways have partnered with India-based Pine Labs' Qwikcilver for asset management solutions. With the integration of Qwikcilver's Asset Manager solution into Etihad’s online and offline systems, the airline will be able to issue swift, automated, and immediate vouchers to customers.
The asset management platform is SaaS-based and presents a comprehensive and versatile digital platform that operates in real-time, supports multiple currencies and languages, and is future-ready. As per Pine Labs’ its purpose is to airlines manage their passenger-centric requirements efficiently.
With integration to Amadeus channels, Asset Manager intends to enable airlines to quickly benefit from various features in a seamless manner.
Commenting on the partnership, Tristan Thomas, Director Digital Commercial & Customer, Etihad Airways said: "Our partnership with Qwikcilver demonstrates Etihad Airways' commitment to providing exceptional customer service and ensuring a seamless travel experience for our customers. We thank the Qwikcilver team for this timely deployment of their Asset Manager solution."
"We are thrilled to partner with Etihad Airways, a renowned global airline, to help enhance their customer experience. Our asset manager solution enables efficient and automated issuance of refund and compensation vouchers. We are confident this will help to reduce operational costs and improve customer retention. We look forward to a successful partnership with Etihad Airways," added B Amrish Rau, Chief Executive, Pine Labs.
