Delta Air Lines is reportedly seeking compensation from the IT outage that threw the aviation industry into chaos as it strived to navigate the unforeseen technical issues. The outage was the result of a defective content update for Windows hosts from cybersecurity company CrowdStrike.
Delta hired attorney David Boies of Boies Schiller Flexnie to seek compensation for the outage, a source familiar with the matter confirmed to Airline Economics. No lawsuit has been filed yet but further updates could potentially come in the coming weeks.
Citigroup had estimated the disruption to cost Delta around $500 million. Following the outage, on July 24, Delta CEO Ed Bastian said: ""While our initial efforts to stabilise the operations were difficult and frustratingly slow and complex, we have made good progress this week and the worst impacts of the CrowdStrike-caused outage are clearly behind us.""
Similarly, Capital A - which operates AirAsia - CEO Tony Fernandes had called for answers and compensation for the airline industry.
As of 10:49 GMT, following reports of Delta seeking compensation, CrowdStrike's shares tumbled over 9%.
Delta seeks compensation from IT outage
