Delta and Aeromexico are set to continue their collaborative investments across the two airlines in 2020.
Under the agreement, the two airlines will align its booking process with the ability to view the product offerings with real-time availability and pricing, as well as choose seats.
The two airlines will also share passenger information to provide service request consistency with aligned unaccompanied minor and special assistance policies, as well as agreed procedures for animals travelling in the cabin.
A joint operations control centre in Mexico City Airport will also provide operational excellence and improved service recovery.
“The two airlines are dedicated to a world-class customer experience and we’ve eliminated 83% of the service differences between us, ensuring consistency in processes and services – which is key to a stress-free connection experience,” said Jeff Moomaw, Delta’s managing director – alliance experience. “Our joint customers can now purchase tickets for our branded products in all our booking channels, reserve their seats, take advantage of free messaging onboard as well as see alignment on checked and hand luggage policies.”