Cathay Cargo has enhanced its integrated mail platform with Cathay Mail to provide an enhanced customer experience that caters to the requirements of post offices for shipment visibility, reliability and speed.
Tom Owen, Director, Cargo said: ““Cathay Mail highlights how we have adapted technology and digitalisation to offer real benefits to our customers. By fully integrating mail-handling functions with our cargo operations and expertise, our innovative new mail solution provides a sophisticated suite of tools and facilities to support our postal partners.”
Cathay Cargo’s refreshed 'mail as cargo' solution integrates mail-handling data with air cargo systems using the PAWB – the postal air waybill. This use of electronic data interchange (EDI) technology removes much of the previous shipment paperwork and gives both origin and destination post offices, and designated operators, more visibility of shipments down to mail bag level.
The information also enables Cathay Cargo to manage capacity against actual volumes of mail on flights, so it can make allowances for surges in ad hoc demand, or make unused space available for other cargo.
“This new investment in our mail-handling capability increases the attractiveness of Hong Kong as a global mail hub, giving post offices the confidence to move mail more seamlessly to, from and through Hong Kong,” added Owen.
The airline claims that Cathay Mail will improve on Cathay Cargo’s existing mail service levels by offering high-visibility performance and improved-on time-delivery performance.