British Airways has officially opened 'CallBA', its new call centre located in Gurugram, near Delhi, India with a capacity of 1400 trained staff to offer round-the-clock support to global British Airways passengers.
The new call centre is an updated version of the previous one with a cloud-based telephone system with call-flow management and access to insightful data to further personalise the customer experience.
Sean Doyle, British Airways' Chairman and CEO, said: "British Airways has been flying to India since 1924, making it one of our longest-served and most valued destinations. This investment in our Customer Care team at CallBA is part of our vision to continually enhance and upgrade our customer service. As we continue to invest in our people and grow our customer service teams in the region, we remain committed to the country and its people as we build a better BA."
The CallBA team will also respond to Live Chat through BA.com, accounting for approximately 10% of customer contact.
The number of British Airways flights from India to London now exceeds pre-pandemic levels, with the airline operating 56 flights a week, to five Indian gateways namely Delhi, Mumbai, Chennai, Bangalore and Hyderabad.
The airline has also partnered with IndusInd Bank and joint business partner, Qatar Airways to launch new multi-branded airline credit card.
Nordic Aviation Capital is pleased to confirm that it has arranged, on behalf of Export Development Canada, the sale of twelve CRJ1000 aircraft to BeauTech Power Systems, a leading commercial engine lessor and engine component supplier based in Dallas, Texas.