Barfield recently promoted Jhonattan Polo as new Vice President of Customer Care. In this role, Polo will lead and manage the team responsible for providing direct support to Barfield’s customers and oversee the Pricing and Reliability activities, all part of the overall customer experience.
Polo has over 14 years of customer support experience in different roles throughout the Barfield organization, including most recently as Director of Pricing where he was responsible for driving the pricing strategy, increasing RFP win rates, and managing the shop Work Order (WO) quotes.
“Jhonattan’s drive for providing excellent support to our customers is unmatched, and we’re delighted to welcome him to lead the Barfield’s customer care team,” said Gilles Mercier, chief executive officer at Barfield. “Jhonattan’s track record of innovation and leadership will help our company continue to evolve with a valuable perspective in providing industry leading services.”
Polo will report directly to Gilles Mercier
“I’m honored to have this opportunity and to be part of a company that is focused on customer satisfaction and creating solutions whenever possible. I look forward to learning from the team and carving out ways to continue to deliver exceptional service to our customers,” said Polo.