American Airlines expanded its long-standing relationship with dnata by signing it as its General Sales Agent (GSA) in India. American Airlines operates flights between New York and Delhi, along with domestic services through its partnership with IndiGo and is eyeing further expansion in Indian aviation market.
As a part of the agreement, dnata will provide a comprehensive range of sales and marketing services to American Airlines acting as an essential link between the carrier and local trade and supporting its commercial operations in the market.
Commenting on the partnership, Simon Woodford, VP, Global Air Services, dnata Travel Group said: “The expansion of our partnership with American Airlines into India is a testament to our excellent cooperation, spanning almost five decades. We will continue to work hard to ensure American Airlines achieves its business objectives and delivers on its growth plans across the country, in a highly competitive business environment.”
“Outstanding customer service and consistency around the globe are very important to us,” said Tom Lattig, Managing Director, Sales, EMEA, American Airlines. “dnata knows our business model well, and we are pleased to expand our partnership with them in India.”
dnata Representation Services is a part of the dnata Travel Group and has served as GSA for American Airlines in Dubai and the Northern Emirates for over 45 years.