On Monday, the Communications Workers of America and the International Brotherhood of Teamsters (CWA-IBT), representing the 14,500 U.S.-based passenger service employees at American Airlines, announced that their members approved a new five-year contract, including immediate and significant pay raises.
"Our passenger service employees have played a critical role in the integration of our airline and we rely on them to give our customers the best service in the industry," said Kerry Philipovitch, American Airlines Senior Vice President – Customer Experience. "We could not be more pleased to provide compensation that reflects their contributions toward the airline's success. This agreement is a huge step in making us truly one combined team, and we thank the CWA-IBT for their professionalism in advocating for their members.