Most airlines and airports are offering advanced contactless techniques for ease of passenger travel, post-pandemic. Recently AirAsia integrated its facial recognition system ‘FACES’ with Malaysia Airports EZPaz technology at Kuala Lumpur International Airport. AirAsia said the new advanced technology is available across key customer touchpoints including mobile enrolment, check-in counter, pre-security check, and boarding, for select domestic travel in the start-up phase.
AirAsia Malaysia CEO, Riad Asmat, said: “As a digital and contactless procedure, which includes online check-in anywhere, anytime in the world with a click of a button, FACES is a definitive game-changer and a revolutionary enhancement to help restore confidence in air travel. From today, the new technology is available on selected flights from our main hub in klia2 as a start, and there are myriad of opportunities for us to expand FACES at other touchpoints such as self-bag drop at the airport, payment features on our AirAsia Super App and many others across our airline and digital businesses.”
AirAsia has encouraged all the guests to enroll for FACES on the AirAsia Super App. The airline claims that this will allow passengers to seamlessly pass from arrival at the airport, and departure gate to the flight, without having to present their boarding pass after self-check-in.