US probes ‘big four’ carriers’ loyalty programs for “deceptive” practices

The US Department of Transportation (DOT) has launched an inquiry into the US ‘big four’ carriers for potentially “unfair, deceptive, or anticompetitive practices”. The probe is focussed on the devaluation of earned rewards, hidden or dynamic pricing, extra fees, and reduced competition or choice have impacted customers’ loyalty programmes. US secretary of transportation Pete Buttigieg ordered American Airlines, Delta Air Lines, Southwest Airlines, and United Airlines to provide records and reports on their reward programmes. This includes detailed information on practices and policies. “Points systems like frequent flyer miles and credit card rewards have become such a meaningful part of